Preventive Maintenance SLA Tiers That Actually Reduce Downtime

Not every site needs the same maintenance schedule. Match service levels to risk and traffic.

Suggested tiering:

• Tier 1: quarterly inspections, parts kit stocking.
• Tier 2: monthly health checks, response guarantees.
• Tier 3: mission-critical support with rapid dispatch.

Downtime drops when teams combine proactive inspections, firmware hygiene, and on-hand spares.